Online User Guide Not Loading

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This article is for: Anyone wanting to read a Triton Digital online user guide.
Using: Tap, a2x, WCM, Station Manager.
Problem: The online user guide fails to load, or only partially loads.


This is most likely caused by an ad blocker that is blocking the content based on the advertising terminology in the user guide. This is known to happen to the Tap User Guide and several a2x user documents.

The solution is to disable the ad blocker in your web browser. Alternatively, add “userguides.tritondigital.com" to the ad blocker’s whitelist, although there is no guarantee that this will be 100% effective.

Example:
Example of a user guide only partially loaded