Knowledge Base

(86 articles)

How to set up a podcast-specific campaign in Tap

This article is for: traffickers, advertising administrators, and podcast producers. Using: Triton Digital Podcasting Services and Tap. Task: Set up a podcast-specific campaign in Tap. This article assumes your Triton Digital Podcasting Service is already set up and you have at least a basic understanding of how Tap works. To...

Best Practice for Managing Multiple Unpaid Ads (Filler) in Tap

This article is for: traffickers and advertising administrators. Using: Tap. Objective: learn best practice for managing multiple unpaid ads. You probably have a lot of unpaid ad creatives that you use for filler, and you likely rotate them fairly often as seasons change, holidays come and go, special events wrap...

Streaming Problem with iOS 9.2.1

This article is for: player developers and listeners. Using: players in mobile apps using iOS 9.2.1. Problem: Streaming under HLS stops after a few seconds and doesn't resume. There is an issue with iOS version 9.2.1 that causes players in mobile applications using HLS (HTTP Live Streaming) to stop after...

Troubleshooting "Stream Down" and "Dead Air" in Station Manager

This article is for: station technicians, streaming technicians. Using: Station Manager. Problem: Stream Down, and/or Dead air. This article describes some troubleshooting steps that should help you if your stream goes down and/or your listeners are getting "dead air." First, identify if you are experiencing dead air or stream down:...

How to get "Distributor" statistics for podcasts

This article is for: podcast publishers, publiser technicians. Using: Triton Digital podcasting and WCM. Task: Get statstics that indicate the distributor from which the podcast was downloaded. In some cases, you can arrange to get "distributor" statistics for podcast downloads that indicate what the source of distribution was for the...

Creating Blackouts and Whiteouts

This article is for: Programming Directors, station technicians. Using: Ando Console, Station Manager/RAS Adapter. Task: Learn how to create blackouts and whiteouts. A blackout is used when a segment of terrestrial audio is not allowed to be streamed, such as when there is a major sporting event and the station...

Triton Console Password Reset 404 Error

This article is for: everyone. Using: Streaming Console. Problem: You get a "404" error when resetting your password. When resetting your password, you might get a "404" error, like this: This error is due to an incorrect redirection URL, but please be aware that your password has been changed and...

How far back does Tap Affidavit and Reconciliation Report data go?

This article is for: Advertising administrators, traffickers, program directors, etc. Using: Tap. Objective: Understand the storage limits of report data in Tap. When you go to create an affidavit or a reconciliation report in Tap, the date range selector only goes back 13 months. You cannot use Tap to create...

Changing a Creative's Frequency Cap in Tap

This article is for: Advertising Administrators. Using: Tap. Task: Change a creative's frequency cap. Frequency caps are time restrictions applied to campaigns, advertisers, ads, industries, and sometimes ad creative. Campaign and ad frequency caps can be changed within the proposal, order, or campaign you are working on, but a creative's...

Macros for a2x

This article is for: DSPs, programmatic buyers. Using: a2x, AdTrek, Flight-Plan. Objective: Understand what macros can be used. The table below describes the macros that are supported in a2x DAAST/VAST. Macros are case sensitive! They can be used in any of the following formats: ${MACRONAME} [MACRONAME] %%MACRONAME%% For example, any...