Knowledge Base

(83 articles)

Triton Digital inventory does not appear in a2x campaigns

This article is for: DSP buyers. Using: a2x and AppNexus. Problem: Triton Digital inventory does not appear in DSP campaigns (in AppNexus). Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help...

Using Web Tokens to Control Podcast Advertising

This article is for: podcast producers, station technicians, player/streaming developers. Using: Triton Digital Podcast Services. Task: use web tokens to control podcast advertising for streaming podcasts. The Triton Digital Podcasting Service supports secure tokens, compliant with the JSON Web Token (JWT) and JSON Web Signature (JWS) RFCs, when requesting podcasts....

Player v4 Pop-up Not Playing

This article is for: Station engineers or technicians. Using: Triton Player v4. Problem: Pop-up v4 player not displaying or playing correctly. Triton v4 players configured to appear as a pop-up sometimes experience problems in which the stream is stopped when the pop-up is invoked. In order to resume play, the...

Windows 7 and SQL Issue with Station Manager

This article is for: Station technicians, station managers, etc. Using: Streaming services/Station Manager. Problem: After updating to Windows 7, stop sets are loose and/or there are buffering problems. Some users have reported that after upgrading the streaming computer from Windows XP to Windows 7, the stop sets don't sound nearly...

Adding HTML code blocks (ad tags) in Tap creatives

This article is for: traffickers and advertising administrators. Using: Tap. Task: use third-party HTML code blocks (ad tags) in Tap creatives. You can use third-party HTML code blocks (ad tags) for banners in your Tap creatives, including iFrame elements and JavaScript. There are a few rules that need to be...

Why you sometimes cannot delete ads/dayparts/flights/campaigns in Tap

This article is for: traffickers and advertising administrators. Using: Tap. Objective: Understand why you sometimes cannot delete ads, dayparts, flights, or campaigns You cannot delete an ad once it has delivered impressions. This is for accounting and transparency reasons; once an ad has delivered impressions, the ad and its audit...

Understanding the "Ad Time Separation" field (avails report) in Tap

This article is for: Advertising administrators, traffickers. Using: Tap. Objective: Understand the "Ad Time Separation" field in Inventory Availability Reports. (This article is primarily of interest to live-streaming broadcasters using spot-based advertising.) When you create an Inventory Availability report, you have the option of entering a value in the Ad...

Player Widgets: Setting Up Audio or Video Pre-rolls with VAST URLs

This article is for: Player developers. Using: Triton Digital Player Widgets. Objective: Set up audio or video pre-rolls with VAST URLs for the Ad Widget. You can use the Ad Widget to run audio or video pre-rolls. This article shows you four ways to achieve this by using a VAST...

Player Widgets: Configuring Colors

This article is for: Player developers. Using: Triton Digital Player Widgets. Objective: Understand what the different “color” attributes apply to. When setting up your Triton Digital Player Widgets, you can modify some of the colors that appear in the Live Audio Widget and the Song History Widget. These colors are...

Player Widgets: How to Set Them Up

This article is for: Player developers. Using: Triton Digital Player Widgets. Objective: Set up the Player Widgets. You can build a streaming player for your audio stream and associated advertising using the Triton Digital Publisher Widgets. Each widget is essentially a few lines of code that you customize and then...