Knowledge Base

(84 articles)

The player wants to use my location. Do I have to accept?

This article is for: listeners. Using: Triton Digital Player. Objective: Understand the player's use of location services. Allowing the player to know your location provides you with location-specific content, such as local weather reports, and displays advertising that is more relevant to you. If you don’t allow it, the player...

Troubleshooting AppNexus Campaigns (Low Delivery)

This article is for: Buyers. Using: AppNexus and a2x. Problem: Campaigns are under-delivering. Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help you with some basic problems if you are an...

How does IPv6 affect Triton Digital and its customers?

This article is for: any Triton Digital customer concerned with the transition to IPv6. Using: Triton Digital streaming services. Objective: Understand what IPv6 means to your Triton Digital services. How does IPv6 affect Triton Digital and its customers? Currently, IPv6 has very little effect on Triton Digital and its customers....

Changing the Advertiser Frequency Cap in Tap

This article is for: Advertising Administrators. Using: Tap. Task: Change the Advertiser frequency cap. Frequency caps are time restrictions applied to campaigns, advertisers, ads, industries, and sometimes ad creative. Campaign and ad frequency caps can be changed within the proposal, order, or campaign you are working on, but an advertiser's...

Changing a Mount's Streaming Bitrate in the Streaming Console

This article is for: Broadcaster administrators, managers, and engineers. Using: Streaming Console. Task: Change the maximum streaming bitrate for an audio mount A mount's maximum bitrate is set when the stream is first activated and usually keeps that setting permanently. However, there might be circumstances under which you want to...

Troubleshooting AppNexus Campaigns (Zero Delivery)

This article is for: Buyers. Using: AppNexus and a2x. Problem: Campaigns are not delivering at all. Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help you with some basic problems if...

Tap: how do I find my campaigns or orders?

This article is for: traffickers, advertising administrators, programming directors. Using: Tap. Task: use the search tools to find orders, campaigns, etc. There are essentially two ways to search for orders and campaigns in Tap Navigation search When you're already on the "View Orders" or "View Campaigns" page (where all your...

No avails in Tap (Troubleshooting)

This article is for: traffickers and advertising administrators. Using: Tap. Problem: Inventory availability report is showing zero avails. Inventory availability in Tap is an estimate of future availability, not a guarantee, and that estimate is based on an analysis of at least 28 consecutive days of listener data. If you...

Tap: Working with Multiple Flights

This article is for: traffickers. Using: Tap. Task: Create multiple flights for use in a single campaign Tap lets you create one, two, or multiple flights within a single campaign. This is an easy way to diversify how your campaign runs. For example, you can run a campaign that has...