Knowledge Base

(83 articles)

No avails in Tap (Troubleshooting)

This article is for: traffickers and advertising administrators. Using: Tap. Problem: Inventory availability report is showing zero avails. Inventory availability in Tap is an estimate of future availability, not a guarantee, and that estimate is based on an analysis of at least 28 consecutive days of listener data. If you...

Tap: Working with Multiple Flights

This article is for: traffickers. Using: Tap. Task: Create multiple flights for use in a single campaign Tap lets you create one, two, or multiple flights within a single campaign. This is an easy way to diversify how your campaign runs. For example, you can run a campaign that has...

Can't upload an audio file creative in Tap (Troubleshooting)

This article is for: traffickers, advertising admins, or production staff. Using: Tap. Problem: You get an error message when you try to upload an MP3 file Uploading of MP3 files can fail if the MP3 file properties contain unknown or non-standard characters. (There are a variety of reasons why these...

Loading PWA from the Triton Console

This article is for: Anyone who has trouble accessing the Player Web Admin (PWA) from their Triton Console account. Using: Triton Console, Player Web Admin, PWA, Player config. Problem: How to fix the "blank page" problem when loading the PWA from the Triton Console. When you are logged into your...

Troubleshooting Your Video Stream

This article is for: Station engineers and technicians. Using: video streaming. Problem: No other networking problems, but video stream keeps disconnecting The first thing to check is your camera's frames-per-second (FPS) setting. Triton Digital typically encodes the stream at 30 FPS, and there can be problems if there is a...

What are IAB Categories?

This article is for: Advertising administrators and traffickers. Using: Tap. Objective: Understand IAB Categories for Advertisers. Tap supports the Trustworthy Accountability Group (TAG) Inventory Quality Guidelines (IQG), or TAG IQG. The goal of the TAG IQG (formerly IAB QAG) is to foster an environment of trust in the marketplace by...

V4 Player/PWA: Choose What Displays During Commercial Breaks

This article is for: Station engineers or technicians. Using: V4 Player and Player Web Admin (PWA). Task: Control what shows in player during commercial breaks You can choose what is seen in the player area when the V4 Player cuts to commercial break. The choices are: The "now playing" information...

How to Monitor Cue Points

This article is for: station engineers and technicians. Using: Triton Digital Streaming Console. Task: Monitor a station's cue points. Note: before you can monitor cue points in the Streaming Console, you have to enable cue point monitoring in the station configuration. You can monitor your station's cue point status at...

How to Enable Cue Point Monitoring

This article is for: Station engineers and technicians. Using: Triton Streaming Console. Task: Enable cue point monitoring in the console. Enable cue point monitoring so you can view cue point activity in the Triton Digital Console and receive alerts if cue point activity drops below your defined threshold. Here's how:...

Third-party 1x1 Trackers in Tap

This article is for: Advertising administrators, Ad directors, etc. Using: Tap. Objective: Understand which third-party 1x1 trackers can be used with Tap. Triton Digital does not actively validate every third-party tracking service, but the ones listed below are known to work without any issues: AdTech (Atlas) DCM MediaMind Sizmek Vindico...