Knowledge Base

(84 articles)

Using VAST URL creative

This article is for: On-demand traffickers. Using: Tap. Task: Use a VAST URL as an ad's creative. If you are an on-demand publisher, you have the option of using a VAST URL as your creative. To do so, create your order as usual, and when you get to the point...

Invalid AdFormat for Ad Unit Error message (Ando)

This article is for: Traffickers or anyone else who gets the "Invalid AdFormat for Ad Unit" error message when uploading video files. Using: Ando Portal Campaign Manager 2. Problem: When uploading a video element through Ando the client receives an error message indicating that the creative is not a valid...

Prioritizing Ad Networks that use unreserved inventory

This article is for: Advertising administrators. Using: Tap with delegated ad networks. Task: Place priority rankings on the ad networks for specific campaigns. This article discusses ad networks and delegation as achieved through ad network insertion orders, and presents a way to prioritize the ad networks by using different CPMs...

Creating a Tap Usage Report

This article is for: Advertising Administrators. Using: Tap. Task: Create a usage report to review Tap usage across the entire network (Advertiser Administrators only.) You can create a Usage Report in CSV format that provides additional insight into Tap usage for a single broadcaster or for all broadcasters in your...

Stream doesn't start in V4 Player (web browser)

This article is for: Anyone attempting to listen to a live stream through the V4 Player. Using: a web browser. Problem: Although the stream is active, and the web page with the player loads, the stream doesn't start. Assuming you know that the stream is active, the most likely reason...

Flight does not have "Priority Override" selector

This article is for: Traffickers or advertising administrators. Using: Tap. Problem: the "priority override" drop-down selector does not appear on the flight page. If your flight page does not have a "priority override" drop-down selector, it's because the advertiser's Broadcaster Owner doesn't have any priority levels set. It's possible that...

How to display the Triton V4 Player on your web site

This article is for: publishers who want to display the Triton V4 Player on their web site.. Using: Triton Player v4. Task: Link to your "listen live" Triton V4 Player. The Triton V4 Player is hosted by Triton Digital but is designed to reflect your brand and to be a...

Fixing SQL Sync Errors in NetQ

This article is for: Station engineers and technicians. Using: NetQ Injector. Problem: NetQ Agent fails to synchronize with Ando database. When the Ando Media NetQ Injector Agent has syncing issues, a database refresh will usually fix the problem. Here are the steps to do this: 1. Close all NetQ applications...

Online User Guide Not Loading

This article is for: Anyone wanting to read a Triton Digital online user guide. Using: Tap, a2x, WCM, Station Manager. Problem: The online user guide fails to load, or only partially loads. This is most likely caused by an ad blocker that is blocking the content based on the advertising...

List of Advertisers Not Showing in Tap

This article is for: Traffickers, Advertising Admins, and other Tap users. Using: Tap. Problem: The list of advertisers on the "View All Advertisers" page is empty. This list of advertisers is known to be blocked by many ad blockers (such as “AdBlock”). The solution is to disable the ad blocker...