Knowledge Base

(84 articles)

V4 Player, HTML5, and Fallback to Flash

This article is for: Station technicians and app developers. Using: Triton V4 Player. Objective: Understand the V4 Player's use of HTML5 and Flash. Over the past year or so, web browser developers have been saying that they will deprecate their Flash plugin integration in favor of HTML5 technology. HTML5 is...

Configuring and Applying Priority Overrides in Tap

This article is for: Advertising Administrators who want to set up and use priority overrides on their flights. Using: Tap. Objective: Configure priority override settings and use them in flights. Advertising Administrators can override the default priority level of a flight in order to speed up or slow down delivery....

Fixing the "2032" Player Error

This article is for: Anyone experiencing the "Error 2032" message. Using: All Web Players (Triton and third-party). Problem: Player does not respond and presents the "Error 2032" message. The error message is displayed differently depending which player is being used. Error 2032 is usually caused by one or more of...

iOS Apps No Longer Appear in App Store

This article is for: iOS app developers. Problem: iOS apps no longer appear in the Apple App Store, and/or new apps cannot be added to the Apple App Store. This isn't a problem with Triton Digital nor with the App Store. Most likely you have not renewed your "iOS Developer...

Spot-based Campaigns in Tap: Use Pacing not Scheduling

This article is for: advertising administrators, traffickers. Using: Tap. Objective: Understand the limits of spot-based delivery pacing in Tap. You might find yourself in a situation where you want to schedule a specific ad to run once per hour to all listeners, following a pattern used by your terrestrial station...

Secure PLS streams not working in iTunes

This article is for: station technicians. Using: Triton Digital streaming services. Problem: Secure PLS URL streams not working in iTunes. Streams configured with secure (HTTPS) PLS URLs do not work in iTunes (MacOS and Windows). This is due to Apple's lack of support for the format. As a result, the...

How do I change my Triton Digital password?

This article is for: Everyone Using: Streaming Console, Tap, Webcast Metrics Task: Change your password When you first signed up with Triton Digital, we sent you a password to allow you to get started with the Streaming Console. This article describes how to change that password. Triton Digital uses "single...

Get HLS links to work in iTunes

This article is for: anyone using iTunes to listen to an HLS stream. Using: iTunes (Mac or Windows). Problem: HTTP streaming links fail when trying to listen to them in iTunes. Apple iTunes can stream HLS (HTTP Live Streaming) links that are copied directly into iTunes, but you must use...

Using the Triton Digital Long History Service

This article is for: broadcaster technical staff. Using: Triton Digital Streaming Services. Task: Use the Long History service to get track cuepoints history for up to 31 days. The Triton Digital Long History service provides the track cuepoints history for up to the previous 31 days, for streaming mounts where...

Using the Triton Digital 24-Hour History Service

This article is for: broadcaster technical staff. Using: Triton Digital Streaming Services. Task: Use the 24-hour History service to get track cuepoints history for the previous 24 hours. Track history for the past 24 hours is always available and requires no specific activation by Triton Digital. Use the following base...