Knowledge Base

(83 articles)

Fixing SQL Sync Errors in NetQ

This article is for: Station engineers and technicians. Using: NetQ Injector. Problem: NetQ Agent fails to synchronize with Ando database. When the Ando Media NetQ Injector Agent has syncing issues, a database refresh will usually fix the problem. Here are the steps to do this: 1. Close all NetQ applications...

Online User Guide Not Loading

This article is for: Anyone wanting to read a Triton Digital online user guide. Using: Tap, a2x, WCM, Station Manager. Problem: The online user guide fails to load, or only partially loads. This is most likely caused by an ad blocker that is blocking the content based on the advertising...

List of Advertisers Not Showing in Tap

This article is for: Traffickers, Advertising Admins, and other Tap users. Using: Tap. Problem: The list of advertisers on the "View All Advertisers" page is empty. This list of advertisers is known to be blocked by many ad blockers (such as “AdBlock”). The solution is to disable the ad blocker...

V4 Player Fallback to HTML5

This article is for: Station technicians and app developers who want a better understanding of fallback to HTML5. Using: Triton V4 Player. Objective: Understand why the V4 Player falls back to HTML5, and what happens when it does The Triton V4 Player uses Flash by default. If Flash is not...

Configuring and Applying Priority Overrides in Tap

This article is for: Advertising Administrators who want to set up and use priority overrides on their flights. Using: Tap. Objective: Configure priority override settings and use them in flights. Advertising Administrators can override the default priority level of a flight in order to speed up or slow down delivery....

Fixing the "2032" Player Error

This article is for: Anyone experiencing the "Error 2032" message. Using: All Web Players (Triton and third-party). Problem: Player does not respond and presents the "Error 2032" message. The error message is displayed differently depending which player is being used. Error 2032 is usually caused by one or more of...

iOS Apps No Longer Appear in App Store

This article is for: iOS app developers. Problem: iOS apps no longer appear in the Apple App Store, and/or new apps cannot be added to the Apple App Store. This isn't a problem with Triton Digital nor with the App Store. Most likely you have not renewed your "iOS Developer...

Spot-based Campaigns in Tap: Use Pacing not Scheduling

This article is for: advertising administrators, traffickers. Using: Tap. Objective: Understand the limits of spot-based delivery pacing in Tap. You might find yourself in a situation where you want to schedule a specific ad to run once per hour to all listeners, following a pattern used by your terrestrial station...

Secure PLS streams not working in iTunes

This article is for: station technicians. Using: Triton Digital streaming services. Problem: Secure PLS URL streams not working in iTunes. Streams configured with secure (HTTPS) PLS URLs do not work in iTunes (MacOS and Windows). This is due to Apple's lack of support for the format. As a result, the...

How do I change my Triton Digital password?

This article is for: Everyone Using: Streaming Console, Tap, Webcast Metrics Task: Change your password When you first signed up with Triton Digital, we sent you a password to allow you to get started with the Streaming Console. This article describes how to change that password. Triton Digital uses "single...