Knowledge Base

(84 articles)

a2x Audio and Banner Specifications

This article is for: Demand Side Platform operators. Using: a2x. Objective: Understand a2x's audio and banner specifications. Please observe the following specifications and limits when setting up your a2x campaigns: Audio Specifications MP3, WAV, WMA, or OGG format 15, 30 or 60 second length At least 128 kbps bit rate...

Third-party Tracker Macros for Use with Tap

This article is for: publishers, advertising administrators. Using: Tap. Objective: Understand which third-party tracker macros can be used. The table below describes the tracking macros that are supported in Tap for use with DAAST/VAST. Macros are case sensitive! They can be used in any of the following formats: {MACRONAME} [MACRONAME]...

Who troubleshoots Telos Z/IPStream; Triton Digital or Telos?

This article is for: streaming publisher technicians. Using: Telos Alliance Z/IPStream. Problem: Determine if a Telos Alliance Z/IPStream problem is a Telos Alliance Support issue or a Triton Digital Support issue. The table below describes some potential technical issues with Telos Alliance Z/IPStream appliances when streaming with Triton Digital, and...

How to enable push notifications in your apps, via Firebase

This article is for: clients using Triton Digital-built mobile apps. Using: Triton Digital streaming services and player APIs. Task: Enable push notifications using Google Firebase. First thing: you need both a Google account and a Firebase account in order to enable push notifications on your iOS and Android apps, using...

HTTPS required for iOS apps

This article is for: iOS app developers and programming directors. Using: iOS mobile apps for streaming/podcasting. Objective: Understand the HTTPS requirement for streams, newsfeeds, and podcasts going to iOS mobile apps. Due to new requirements from Apple, HTTPS is now required for streams, newsfeeds, and podcasts that are delivered by...

Where is the Omny Studio documentation?

This article is for: programming directors, advertising admins, and podcast producers. Using: Tap Podcast and Omny Studio Question: Where is the Omny Studio documentation? Triton Digital partners with Omny Studio to deliver a plug-and-play audio management solution for creating, monetizing, and analyzing podcast content. For Omny Studio documentation, refer to...

How to send push notifications using Firebase

This article is for: clients using Triton Digital-built mobile apps. Using: Triton Digital streaming services and Google Firebase. Task: Send push notifications to mobile devices. Once you have enabled push notifications, you can use Google Firebase to send push notifications to mobile devices that are using your apps. A few...

How to Contact Customer Support

This article is for: all Triton Digital clients. Using: All Triton Digital products and services. Item: How to contact customer support. Our goal is to provide fast, effective customer support. You can help us achieve this by using the appropriate channel when you need assistance. Routine Support "Routine support" means...

What are the minimum technical and service requirements for Triton Digital Products?

This article is for: all Triton Digital customers. Using: all products. Objective: Understand the minimum service and technical requirements. The service and technical requirements for all Triton Digital products are explained in the Minimum Service and Technical Requirements document. The document is organized into three main sections, with the first...

Player Widgets and WordPress

This article is for: station technicians, directors, and web developers. Using: Triton Digital Player Widgets. Objective: Get Player Widgets to work in WordPress-based web sites. Triton Digital Player Widgets are designed to be inserted into HTML-based web pages. It is possible to get them to work on WordPress-based sites, but...