Knowledge Base

(85 articles)

V4 Player and IE browsers: what you need to know

This article is for: Station technicians and managers Using: V4 Player and Triton Console Objective: Understand the V4 Player and Microsoft Internet Explorer. As the move away from Adobe Flash picks up speed, some adjustments need to be made to ensure listeners of streaming media aren't left out. In the...

Why You Cannot Sum CUME Metrics

This article is for: Everyone. Using: Webcast Metrics. Objective: Understand why CUME cannot be summed. CUME metrics cannot be accumulated and summed to create an aggregate CUME report. In other words, you cannot take several related CUME results and add them together to reach a CUME “total” for the group....

Why Safeguard Plays When You Don't Expect It

This article is for: Program managers, ad traffickers, advertising administrators. Using: Tap. Objective: Understand safeguard and why it plays when you might not expect it. Safeguard is unpaid content that plays during ad breaks when there is nothing else available. In other words, when there are no ads, PSAs, or...

How to install and use TeamViewer for customer support

This article is for: anyone who needs to let Triton Digital have access to their computer. Using: TeamViewer. Task: Install TeamViewer and share access to your computer. Triton Digital Customer Support uses TeamViewer to access your computer for support purposes. This is usually required to configure your encoding machine, but...

Configure Colors and Graphics for Mobile Apps

This article is for: station mobile marketing specialists. Using: Triton Digital mobile apps for live streaming. Objective: Understand what you need to provide in terms of graphics and colors. This article shows you which logos and graphics Triton Digital needs in order to complete the creation of your mobile apps,...