Knowledge Base

(85 articles)

Loading PWA from the Triton Console

This article is for: Anyone who has trouble accessing the Player Web Admin (PWA) from their Triton Console account. Using: Triton Console, Player Web Admin, PWA, Player config. Problem: How to fix the "blank page" problem when loading the PWA from the Triton Console. When you are logged into your...

What are IAB Categories?

This article is for: Advertising administrators and traffickers. Using: Tap. Objective: Understand IAB Categories for Advertisers. Tap supports the Trustworthy Accountability Group (TAG) Inventory Quality Guidelines (IQG), or TAG IQG. The goal of the TAG IQG (formerly IAB QAG) is to foster an environment of trust in the marketplace by...

V4 Player/PWA: Choose What Displays During Commercial Breaks

This article is for: Station engineers or technicians. Using: V4 Player and Player Web Admin (PWA). Task: Control what shows in player during commercial breaks You can choose what is seen in the player area when the V4 Player cuts to commercial break. The choices are: The "now playing" information...

How to Monitor Cue Points

This article is for: station engineers and technicians. Using: Triton Digital Streaming Console. Task: Monitor a station's cue points. Note: before you can monitor cue points in the Streaming Console, you have to enable cue point monitoring in the station configuration. You can monitor your station's cue point status at...

How to Enable Cue Point Monitoring

This article is for: Station engineers and technicians. Using: Triton Streaming Console. Task: Enable cue point monitoring in the console. Enable cue point monitoring so you can view cue point activity in the Triton Digital Console and receive alerts if cue point activity drops below your defined threshold. Here's how:...

Third-party 1x1 Trackers in Tap

This article is for: Advertising administrators, Ad directors, etc. Using: Tap. Objective: Understand which third-party 1x1 trackers can be used with Tap. Triton Digital does not actively validate every third-party tracking service, but the ones listed below are known to work without any issues: AdTech (Atlas) DCM MediaMind Sizmek Vindico...

Server-to-Server: Why Append User Agent and IP Address to Ad Requests?

This article is for: publisher technicians/developers. Using: On-demand advertising implementations using server-to-server. Task: Understand why User Agent String and IP Address must be appended to the ad request. Triton Digital needs to have visibility of the user-agent and the IP address of the listener at the HTTP level. With player-to-server...

Why am I Getting Empty VAST/DAAST Ads?

This article is for: publisher technicians/developers. Using: Tap and/or a2x for on-demand advertising. Problem: The system returns empty VAST or DAAST ads. When this happens it is usually normal behavior. Empty VAST/DAAST ads are expected under certain circumstances, such as: Frequency caps prevent ads from being delivered. No a2x ads...

Ad Media Files Don't Play

This article is for: publisher technicians/developers. Using: Tap and/or a2x for on-demand advertising. Problem: Even with a valid implementation, ad media does not play. The Ad media creatives are typically MP3 files. Some VAST parsers might reject this type of file as it is not a valid format in the...