Knowledge Base

(83 articles)

Server-to-Server: Why Append User Agent and IP Address to Ad Requests?

This article is for: publisher technicians/developers. Using: On-demand advertising implementations using server-to-server. Task: Understand why User Agent String and IP Address must be appended to the ad request. Triton Digital needs to have visibility of the user-agent and the IP address of the listener at the HTTP level. With player-to-server...

Why am I Getting Empty VAST/DAAST Ads?

This article is for: publisher technicians/developers. Using: Tap and/or a2x for on-demand advertising. Problem: The system returns empty VAST or DAAST ads. When this happens it is usually normal behavior. Empty VAST/DAAST ads are expected under certain circumstances, such as: Frequency caps prevent ads from being delivered. No a2x ads...

Ad Media Files Don't Play

This article is for: publisher technicians/developers. Using: Tap and/or a2x for on-demand advertising. Problem: Even with a valid implementation, ad media does not play. The Ad media creatives are typically MP3 files. Some VAST parsers might reject this type of file as it is not a valid format in the...

Streaming: Cookies do not Persist

This article is for: publisher technicians/developers. Using: Tap and/or a2x in cookie-based players. Problem: Web cookies do not persist during a session. The cookie-sync process is used to make sure a unique and reusable cookie for every ad call within a session and for all sessions with the same browser...

I don't see "Audio" as a creative content option in AppNexus

This article is for: DSP buyers. Using: a2x and AppNexus. Problem: "Audio" does not appear as a "Media type" creative content option. Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help...

Where can I host creative for a2x campaigns?

This article is for: buyers. Using: a2x and AppNexus. Problem: Need a place to host creative. Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help you with some basic problems if...

Where is the AMP documentation?

This article is for: Loyalty and promotions managers. Using: AMP. Problem: Looking for AMP documentation and/or FAQs. AMP documentation and FAQs are found at Triton University. (Login required.)

How can I get a site-level campaign report in AppNexus?

This article is for: buyers. Using: a2x and AppNexus. Task: Generate a site-level campaign report Note: AppNexus is your first and primary source of support for any AppNexus related issues. However, the Triton Digital Knowledge Base contains a few items that might help you with some basic problems if you...

Tap: avoiding delivery problems

This article is for: Traffickers and advertising administrators. Using: Tap. Problem: Flights are under-delivering. Most cases of under-delivering flights are caused by overbooking. Overbooking occurs when you set up a campaign or flight to deliver more impressions than you have available inventory ("avails"). This is easy to fix: always check...